More than two thirds of recent feedback on the Isle of Wight’s health and social care services is negative, according to an independent watchdog.
Healthwatch Isle of Wight’s Intelligence Report, for September 13 to October 12, found 68 per cent of feedback was negative, compared to 27 per cent positive and 5 per cent which was mixed or neutral.
Negative feedback has increased by 18 per cent since previous report.
Nearly 50 negative responses related to dentistry, while GP services received over 20 negative pieces of feedback. Residential care homes also stood out in the report with 15 negative reactions.
A spokesman for NHS Hampshire & Isle of Wight, thanked Healthwatch for their work and said: “Alongside our partners and NHS provider trusts, we are committed to ensuring the best possible care is delivered for our communities, ensuring access to the right services at the right time on the Isle of Wight.
“Over the past two years, NHS dental access has improved, GP appointments have risen and we have launched more collaborative ways of working with our community services.
“We also understand that not every patient will experience these positive steps directly and we are continually striving to ensure the NHS is delivering the best care for everyone.”
A spokesman for the Isle of Wight Council said: “The council’s Adult Social Care team work hard to monitor the quality-of-care services on the Isle of Wight, and support care providers to make improvements when required and work closely with Healthwatch to ensure that all feedback is shared appropriately and used to inform service improvement.”